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Frequently asked questions

Contents
1. What types of services are available on Ayuda?2. Who will I be working with on the Ayuda platform?3. How much will I earn for each service I provide?4. How will I receive my payment?5. Will I receive service alerts?6. How are tasks assigned to me?7. How secure is the Ayuda app?8. Is there a fee to sign up on Ayuda?

    What types of services are available on Ayuda?

  1. Ayuda offers services under four main categories:
  2. Domestic Services:

    Electrical work, plumbing, cleaning, painting, carpentry, gardening, nanny/care-taking, and more for homeowners.

  3. Commercial Services:

    Facilities management for businesses, including cleaning, plumbing, and related services.

  4. Industrial Services:

    Large-scale maintenance for production and manufacturing companies, including electrical, cooling systems, cleaning, fumigation, and plumbing.

  5. Professional Services:

    Professional expertise such as teaching, IT solutions, accounting, medical, legal, and architectural services.

    6. Who will I be working with on the Ayuda platform?

  6. All customer requests through the Ayuda app are managed by Relationship Managers(RMs). These RMs are responsible for matching customers with the right service providers.

  7. ● For Premium Services, Ayudahub handles everything — from selecting the service provider to managing payments and ensuring customer satisfaction.

  8. ● For Flex Services, customers select the service provider themselves after Ayudahub’s initial checks.

    9. How much will I earn for each service I provide?

  9. Service providers receive the full amount charged for their services, exclusive of any platform fees. Ayudahub does not take a percentage of your service charge.

    10. How will I receive my payment?

  10. After a customer rates and reviews your service in the app:

  11. ● The amount due is deposited into your Ayuda Wallet.

  12. ● You can then request a withdrawal to your preferred payment method (mobile money or bank account).

    13. Will I receive service alerts?

  13. Certainly! The moment a customer makes a service request and that falls within your areas of expertise or available time provided and preferred location to provide the service, you will get the alert for services through the app to your phone.

    14. How are tasks assigned to me?

  14. You decide the type of services you offer, your available times, and your preferred locations. When a request matches your profile, Ayudahub assigns it to you automatically.

    15. How secure is the Ayuda app?

  15. Ayudahub prioritizes your safety and data security:

  16. ● We use industry-standard encryption to protect personal and financial information.

  17. ● For Flex Services, customers choose their own providers after our checks, so Ayudahub cannot fully guarantee outcomes.

  18. ● For Premium Services, Ayudahub handles everything, ensuring vetted providers, secured payments, and even a 100% money-back guarantee if issues arise.

    19. Is there a fee to sign up on Ayuda?

  19. No. Signing up is completely free — both for customers and service providers.