Sign up with Ayuda
Download and install the Ayuda app on your phone, open it and sign up. You can also use the Ayuda web app.
HOW AYUDA WORKS
How Ayuda works.
Ayuda finds affordable, trained and thoroughly vetted service providers for your professional, commercial, industrial and domestic needs.
Top-rated insuranceSecure paymentCertified service providers
REQUEST STEPS
Steps to make a service request.
Request a service
Tell Ayuda what you want, and when and where you want it.
Ayuda handles your request
Ayuda connects you to the right service provider to handle your request to your satisfaction.
Flex: agree the price, then pay
Negotiate and agree on the price with the provider, then pay Ayuda when you accept the offer.
Confirm, then they get paid
When the work is done, leave your review and confirm to Ayuda to release the service provider’s payment.
DO MORE WITH AYUDA
Need help, or ready to provide it?
Download the Ayuda app and get more done.
Premium
An express priority portal. You pay the fixed price to Ayuda first. Ayuda then assigns a provider, holds the payment until the work is done, and pays the provider after you confirm. 100% service fee refund guaranteed for Ayuda Premium only.
Flex
A flexible portal. Negotiate prices with your preferred service provider through the in-app chat. You choose who you want, pay Ayuda when you accept the offer, and Ayuda holds the money until the work is finished.
IN THE APP
More features on Ayuda.
Wallet
Ayuda Wallet is a secured electronic service. Users and service providers can upload, store, send and receive funds, pay for completed work, and track payment history in the app.
Complaints
The customer service team attends to complaints and resolves issues logged in the app or by calling a toll-free number. An issues department is on standby for queries that need further help.
Suspend requests
Users and service providers can mutually suspend an ongoing request indefinitely, or set a new date, when something urgent comes up. Work can resume when the agreed time is due.
Refunds
A refund can be made partially or fully based on Ayudahub Limited’s mediation process. Money is refunded into the client’s transactional account, and refunds typically take 14 working days.
In-app chat
If you have a question or want to speak with the service provider, tap the chat icon in the app. An Ayuda expert gets back to you as soon as they can.
Certified service providers
Service providers are either individuals or corporate bodies. Corporate providers apply to Ayuda to deliver contract services requested through the platform, and they are thoroughly vetted.
Top-rated insurance
Services through the Ayuda app are insured, so customers have a route to recover a claim. If a service provider causes damage in the line of duty, insurance partners evaluate the damage and compensate the customer according to the terms. 100% service fee refund guaranteed for Ayuda Premium only. Customer satisfaction, safety and security come first.
Secure payment
Payments are made online through a secured platform, including mobile money and e-card services. Direct bank transfers can be arranged with a relationship manager for agreed work. The platform supports mobile money and major international card networks, and providers meet PCI DSS certification.
Customer support
Ayuda offers 24-hour on-call support through toll-free numbers on all networks. Call centres take calls from across Ghana in English, Twi and Hausa. The Issues Department looks into operational queries and works with relationship managers to resolve them.